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Frequently Asked Questions

General

What is this site/app? Where did it come from?

This tool was created in response to the need for better organization and tracking of mining jobs within the UEMC organization.
It started life as a humble Google Spreadsheet, but quickly grew beyond its container.
I had always had a clear idea of what I wanted it to be, but I was hesitant to take on the additional responsibility of maintaining a website. However, I eventually made the decision to go ahead and build it. Now here we are. I hope you find it helpful.

How do I report a bug or ask for a new feature?

If you're a Discord user that's probably the best place.
It really helps if you can take a screenshot of the problem and also send us your user id (you can find it on the bottom of the user profile page).

Discord Server

Star Citizen X.XX is going to change mining. Can Regolith adapt?

CIG is moving fast and Regolith will always try to keep up!
There is currently no direct communication between CIG and third-party developers though so we might lag the official patches a bit while we try to get our data and equations working with the new meta.

(BTW, if you're reading this CIG then we'd love to hear from you!)

Will this tool always be free?

First off, this is not about profit other than getting miners paid in aUEC.
It is a passion project that I created for myself, my friends and my Org (UEMC) to enjoy mining together.
While it is designed to be low maintenance and require minimal resources, that may change if usage spikes and maintenance and server costs rise.
Sort of a nice problem to have, but I'll cross that bridge when/if we get there.

Feel free to use the site as much as you'd like totally free.
If you'd like to contribute towards server costs or buy me a coffee on ko-fi that would be greatly appreciated.
Beyond that, I have no plans to monetize the site through advertising or any other methods.

Will there be data wipes?

Yes!
Star Citizen wipes their database when they patch and so will Regolith Co.
If that's a problem for you then be sure to regularly download your sessions to either a CSV or JSON files.

Why do we do this?
It's just easier than migrating all the numbers in the database to their new values. Or trying to support multiple versions of Star Citizen's mercurial alpha nature.

What about privacy / security?

We don't collect any identifying data beyond your Star Citizen username (optional) and your Discord or Google id to enable login.
Any other information in the site is only what you choose to add.

The passwords you used (Google or Discord) to log in are not stored in any way by Regolith.

The data you enter into this tool will be used to calculate stats and interesting metrics but we will never single-out or expose individual data about any user without their express consent.

Currently we don't use Google analytics or any other tracking tools but that might change at some point to help track and estimate my server needs.

If you have concerns about putting sensitive information in here then please just don't.
You can still use the standalone calculators for free

Accounts / Logging in

Login isn't working for me!

A small number of users seem to have trouble logging in. If you're one of them, try the following:

  • If you use Avast Antitrack you may need to add regolith.rocks to the allowed website list.
  • Try disabling your ad-blockers or making an exception for regolith.rocks

Do I need to verify my account?

No. You can use the site without verifying your account.

There are a couple of reasons you might want to verify your account though:

  • Non-verified accounts cannot be members of the survey corps.
  • Some users may choose to limit their mining sessions to verified users only.

Why can't I verify my Star Citizen account?

There are a number of reasons this might happen:

  • Sometimes the CIG website is unavailable or slow to respond. In these cases just try again later. Also during high-traffic times like near a patch or during a free-fly event CIG has chosen to disable user profile editing. In these cases you will need to wait until they re-enable it.
  • Your Regolith username must match your Star Citizen username exactly (including capitalization).

I can't log in with either Google or Discord

In rare cases we've been seeing some logins blocked. There are some things you can try:

  • Clear your browser cache and reload the page
  • Sometimes ad blockers like Privacy Badger can cause problems. Try disabling them for this site (we will never serve you ads) and reload the page
  • Try a different browser (Chrome, Firefox, Edge, etc.)

(BTW, if you're reading this CIG then we'd love to hear from you!)

Sessions

In my sessions can I create a work order for someone else?

YES!
Look for the "Alternate Seller" switch. This will let you specify another user as the seller, even if they aren't logged into Regolith or your session. Once you do this the math will reflect the new seller and you can tell them who they owe and how much.

Why do sessions close after 72 hours?

You may notice that sessions will automatically close if there is no activity for 72 hours.
This is to discourage never-ending sessions from clogging up the database and to keep things performant and tidy. Once closed sessions cannot be re-opened.

There may be times when you need to keep a session open longer than 72 hours. In those cases all you need to do is update something in your session and that will reset the counter. You could add and delete a work order or change the session description etc.

Can closed sessions be reopened?

Yes. You can always reopen a session if you need to add more data to it. You can find a button for this in the session settings.